An enterprise that wants to have a competitive advantage over it competitors have to invest in information technology, these enable the firm to be in constant communication with their customers, suppliers and it employees. Effective communication in firm gives the firm an upper hand against other firms in the market. Being in constant communication with your customer builds a good relationship with clients, increases customer base, get more information on the customers and can predict with certainty their demand. Business environment where several telephones are interconnected and can enable for functions such as conference calling can be referred as a system. This is where a group of people who are interconnected can communicate simultaneously. Business phone systems Chicago is a lucrative business due to emergence of many small firms.

Linking several telephones also facilitates transferring and handling of information across the organization. These phones can range from a handful telephone to a compound telephone system. This is made possible by a communication channel.

Some small entrepreneurs may have the notion that the use of smartphones is just fine for them, but this is not the case since the benefit of having a central communication channel outweighs those of Smartphone. Continuous provision of services to clients is the major benefit from the installation and usage of telecommunication.

It is not advisable for firms after carrying out business with them to discontinue communication with them, customer servicing is a strategy for business to retain customer base and to ensure their clients are always satisfied.

The interconnections can be grouped into exchanges by private branch, hybrid systems and telephone systems. Telephone system differs from private branch because it does not require any operator to deal with the switchboard to verify connections coming from stations and those from central office, and between two or more stations.

Security issues have really been of concern, choosing a secure communication channel is very tricky. Unhealthy competition has emerged in the market due to unlimited resources available and companies are going to extent of even hacking or tapping to office telephone lines just to get any damaging information on the firm. Mobile digital platform have the potential to deliver powerful benefits but they pose new challenges to system security and reliability.

This type of installation is becoming less common due to advancement in technology which has the rise of hybrid type of telecommunication. Another kind is electromechanical kind, it was built in nineteen fifty eight and consisted of components of electromechanical in nature, and this kind was mostly used to control air traffic communications and included connections by radio lines.

There is also the electronic shared type which is less expensive than the previous one. It made it possible to get rid of heavy cabling and introduce simple cable similar to non key type. Electronic shared system gave rise to hybrid system which had additional features such as giving caller ID, answering machine, call accounting automatically, remote control options of the whole system, signal sound selection, speed dialing and paging options.

Irrespective of the business size voice calling is the most successful element. Some of the common security issues that a firm should be aware of when using phone system includes, internet traffic whereby cyber criminals and hackers use programs or packet sniffers that can tap into information that is passing over the network to get hold of the unencrypted information. Patching is another issue, phone which are not patched properly can provide entry opportunities into your information system. The city Chicago IL due to increasing competition firm need this technology in their offices.