The hosted PBX system is the best way to lower bills each period in a business. This process is the same as the basic telephone exchange, or a receptionist, but frees up the space and employees to be used better in other departments. As well as these benefits, it is quick to put in place and much more affordable with regards to running and maintenance costs. In an industry where there is an ongoing pressure on departments to reduce costs, this is a huge opportunity to do so.

With a hosted phone system, a company no longer has to fool around with large hardware and wires. The process of answering inbound calls would otherwise go to the front desk staff and the administrative assistants, who have to do everything by hand. Even though the procedure of answering and forwarding a call is straightforward, previous hardware needed to do this was not. In addition, these employees would be in charge of taking messages and recording details from calls. If a human error happens, this could result in lost business and other complicated problems.

Things have come a long way for phone switchboards, and there is a new movement underway. The hosted phone system is like an automatic answering assistant that deals with inbound calls in a specific way based on how it is set up by the user. Any people calling in will go through an almost-instant network of forwarding rules until they arrive at the desk of someone that will help them. This system is fully customizable so that a large call center can use a voice menu, whereas smaller companies can have it ring directly at the customer care desk. This process happens so swiftly that it can seem like the number they rang calls straight through to the right department.

Almost every Internet phone plan will have a hosted PBX somewhere in the software. There is simply no comparison of the benefits of this to the options on the market 20 years ago. Providers normally incorporate the receiver and hardware in the price, set up and ready to be installed. All the user has to do is attach the hardware and go through a set of basic start-up instructions. All that is required from the user is to follow the included guide to get it working.

Companies are getting rid of their old phones with good reason. When there is something fast, affordable and useful being offered in place of something slow, expensive and cumbersome, people should take it. There is research to support the statistic that up to three quarters of offices are now working on or considering a VoIP network. This demonstrates the validity and value of the system.