Does Voip Monitoring Really Matter?

By Saul Saresi


Voip has started a fire in the business world that Guy Fawkes would have been proud of, and no fire engines in all the world can run enough water to put out the blaze. But with so much money to be made and saved, people need to be sure that there are systems in place to safeguard their investment; systems such as monitoring.

The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.

The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.

The most accurate method of monitoring to ensure optimum call quality is by 'end-to-end'. This method works by duplicating calls to users' SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.

Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports - offering sufficient detail to instantly address any error that may occur - via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.

Whatever size your business may currently be, and whatever size it may grow to, the importance of ensuring reliability in the service you provide is paramount to building your reputation and long term credibility.

Voip is not going anywhere any time soon, and the longer businesses delay jumping on the bandwagon due to fears of inadequate performance risks and technological glitches will, in the long term, only hurt their profits and communicative abilities.

So whatever reasons there may be for not switching to Voice Over IP yet, there are many more reasons why you should, and the gap between why and why not will only continue to increase for the very forseeable future. So if you want your business to get to that next level before the competition do yourself a favour and make the switch to a registered provider today.




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