Choosing The Right Social Media Marketing Tools

By Ryan Bersitallat


Social media marketing tools are no more optional today than being on the networks is - it is something that just has to be done. In the old days, it was enough to hire a staffer and start engaging customers and throw in a few promotional messages here and there. But these days, with a massive flow of information and huge numbers of followers, it is virtually impossible to maintain relationships without a handy tool or two.

Just like there's an unprecedented boom in the number of consumers who can be reached via the networks, there's also a boom in the tools available. There are web and desktop based tools for integrating all the networks into one panel and a single login, so that one message can go out to all the networks. Others simply monitor and track all the accounts across all networks.

The cost ranges from free to paid ones for enterprise users. An advanced tool will even track responses to messages and offer metrics measurements and help to calculate ROI. A few tools are for use only on a single network, while others even have multiple language options.

The kind of tool that's best suited for a company will ultimately depend on the size of the company, the budget (if any) and team size allocated for social media outreach. For example, an enterprise level customer may feel the need for something robust like Spredfast. It is a Social Media Management System (SMMS) with an integrated panel to bring all the networks inside one window.

Messages are customized for each network by Spredfast, so that it reduces the need for replication efforts on each network but does not sacrifice a distinct identity. It is also useful for measuring metrics, and is capable of tracking the response rates to each message and provides an accurate ROI for the overall team effort across all networks. A tool like Hootsuite can do most of this stuff, but on a smaller scale.

For small companies or individuals who just need one login to track all the accounts in a central dashboard, TweetDeck is a fine choice. On the hand, if a team of users wants to share a single account, CoTweet is the best tool to manage this kind of setup. It can track the activity of each member separately even when all are working on the same account.

No matter which one fits the bill, the fact remains that without using social media marketing tools, it is virtually impossible not to get drowned by increasing numbers of followers and friends. With the tool, each mention can be responded to, and messages can be put out on all the networks with a minimum of effort and the capability to figure out ROI. Relevant keywords and brand name mentions can also be monitored. The sum of it is that a tool is not an optional item on the social media plan of action.




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